Troubleshooting
Network and connection problems
Unable to sign in to your account, booth offline, sync errors, firewalls and filtered networks.
Check the status
The cloud status button, at the top right of the app, shows:
- Booth connected or Booth offline;
- the Sync status: Pending, In progress…, Error;
- Real time (connected) or Periodic sync;
- the date of the last sync.
Reminder: BoothX works offline. A missing network prevents neither shooting nor printing (see Offline operation).
Unable to sign in to your account
| Message | Likely cause and solution |
|---|---|
| Unable to reach the server. Check your connection. | No internet access, or a firewall is blocking boothx.org. Open boothx.org in a browser to check. |
| The local sign-in port is busy. | Sign-in uses a local port on the computer to get back from the browser to BoothX. Another instance of BoothX (or another program) is using it. Close it and try again; restart the computer if needed. |
| Sign-in was declined in the browser. | Sign-in was canceled in the browser. Start again. |
| Too many attempts. | Wait a minute. |
The browser doesn't return to BoothX
- Finish signing in in the browser, then go back to BoothX; if nothing happens, click Reopen the browser.
- Security software can block local connections between the browser and BoothX: allow BoothX in the Windows firewall or in your antivirus.
- Try a different default browser.
The booth stays “offline”
- Check that the internet works on the computer (open a website in the browser).
- Check that the booth is linked (Dashboard, This booth card).
- Click Sync now in the cloud status button.
- Check the computer's date and time: a clock that is far off makes secure connections fail.
- If the session has gone more than 7 days without a network, sign in again.
Filtered networks (hotels, trade shows, companies)
Some networks block the long-lived connections (WebSocket) used for real time: the booth then switches to Periodic sync. Everything keeps working, with a little more delay for remote commands and changes made on the panel.
If the network requires you to sign in on a web page (hotel captive portal), first open a browser on the booth and accept the terms.
Domains used by BoothX, to allow in a corporate firewall:
auth.boothx.organdauth-api.boothx.org(sign-in);app-api.boothx.org(booths, events, sync);billing-api.boothx.org(usage);cloud.boothx.org(galleries);support.boothx.org(help).
Sync shows “Error”
- Click Sync now to try again.
- Check the internet connection.
- If the error persists, relaunch BoothX. Your changes are kept locally and will be sent again.
- If it still persists, send us your logs (see Logs and reports to support).
Photos don't arrive in the gallery
- Is the booth online? Photos are uploaded when the network comes back.
- Leave the booth on and connected while the upload finishes after the event.
- Have you used up your cloud gallery quota or credits? See Free quotas and credits.