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Troubleshooting

Camera access denied

Allow BoothX to use the camera and microphone on macOS, Windows and Linux.

Recent operating systems protect the camera and microphone: an app must be allowed to use them. If permission was denied, BoothX shows the Camera access screen: “BoothX needs the camera to work.” Click Allow: the system asks for access again, or tells you where to turn it on.

macOS

  1. Open System Settings › Privacy & Security › Camera.
  2. Turn on BoothX in the list.
  3. For the videobooth, do the same in Microphone.
  4. Quit BoothX (⌘Q) and relaunch it.

If BoothX doesn't appear in the list, launch it once from the Applications folder (not from the .dmg disk image) so that macOS asks the question.

After a BoothX update, macOS may ask for permission again: accept it.

Windows

  1. Open Settings › Privacy & security › Camera.
  2. Check that Camera access is turned on.
  3. Check that Let desktop apps access your camera is turned on: BoothX is a desktop app.
  4. For the microphone (videobooth): do the same in Microphone.
  5. Relaunch BoothX.

Some laptops have a switch or a physical shutter on the built-in camera, or a function key (Fn + camera icon) that disables it. Check them.

Antivirus software sometimes offers “webcam protection” that blocks unrecognized apps: allow BoothX in your antivirus.

Linux

  • Your user must belong to the group that accesses video devices (often video): sudo usermod -aG video $USER, then log out and log back in.
  • For Canon cameras over USB, USB access is required (plugdev group on Debian and Ubuntu).
  • In a sandboxed environment (Flatpak, Snap), the camera must be allowed for the app.

Canon cameras

The system's “camera” permission applies to webcams. A Canon camera over USB is controlled differently: if it isn't visible, permission is generally not the cause. See Camera not detected.

The microphone

The microphone is used by the videobooth. Without permission, messages are recorded without sound: BoothX tells you. Allow the microphone just like the camera, then relaunch BoothX.

Still blocked?

  • Restart the computer: a permission or a driver can stay stuck until a restart.
  • Check that no other app (video conferencing, manufacturer's software) is using the camera.
  • Contact support with your operating system and BoothX version (see Logs and reports to support).